Request an eligible return within 30 days of delivery, including for a change of mind, damage, defects or an incorrect item.
Eligibility
Opened but unused products qualify; used products do not. Include proof of purchase and return items in their original condition and packaging, except where they arrived damaged or defective.
Free returns
There are no return shipping or restocking fees. Contact us for approval, instructions and a prepaid label when needed before sending anything.
Refunds and exchanges
Inspection and approved refund processing take no more than five business days after we receive the return. Refunds go to the original payment method; bank posting may take longer. Exchanges depend on inventory.
Cancellations
Cancel before shipment for a full refund. Fulfillment normally starts within 1–2 business days. For later defects, see our Limited Lifetime Warranty.
Start a return
Email support@serrayhomes.com with your order number and reason. Await approval, package securely and follow our instructions. Approved returns: Hygges Home, 9863 E Blanche Dr, Scottsdale, AZ 85260, United States.