Contact support@serrayhomes.com first so we can investigate an order or payment concern and work toward a fair resolution.
Delivery and product concerns
For a missing delivery, check the estimated delivery window and send your order number so we can review tracking. For damaged, defective or incorrect items, include clear photos of the product and packaging. Replacements and refunds follow our Return & Refund Policy.
Information to provide
- Order number and checkout email.
- A description of the issue.
- Relevant photos, tracking or other supporting records.
Approved refunds are issued to the original payment method within the timeframe stated in our return policy.
Chargebacks
If a dispute is opened, we may provide the processor or financial institution with relevant order, delivery, communication and refund records. Your rights under applicable law and card network rules remain unaffected.